Technology is transforming health care with enhanced data insights, personalized solutions, and simpler tools that help members achieve their health ambitions.
With three out of five Americans saying the health care system is stressful to navigate, technology – AI specifically – is transforming employee plan member experiences.1 This is important as positive experiences improve outcomes and reduce high-cost services such as avoidable emergency room visits.2 Encouragingly, the shift is already underway and Americans are embracing the change, with one in five ready to use generative AI as a doctor’s assistant, and most are willing to use AI to help support routine health care activities, like scheduling appointments, refilling medications and updating contact details.3